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Policy and Safety Guidelines

Float, Yoga and Massage

Dear Floaters and Massage Clients,

YOUR SAFETY IS IMPORTANT TO US! PLEASE SCROLL DOWN TO READ OUR POLICIES AND SAFETY MEASURES!

FLOAT Bookings are now open!

 

 

MASSAGE APPOINTMENTS is OPEN!
Friday / Saturday / Sunday
For all enquiries regarding Massage, please contact us on 03 95989313.
We do not accept email bookings at this time for Massage.

 

We require upfront payment upon bookings and cancellations is required 72 hours before date of appointment.
A penalty of $60 is applied for no show or late cancellation.
IN CASE THIS INTEREST YOU:
YOGA IN-STUDIO BOOKING IS AVAILABLE for classes starting on Nov 9th 2020.
UPCOMING IN-STUDIO WORKSHOPS.

 

LATEST UPDATES – Last updated Nov 1st 2020

FOLLOWING ARE SAFETY MEASURES WE HAVE TAKEN AS A RESPONSE TO GLOBAL PANDEMIC COVID-19 VIRUS and is subjected to change, so please check this page before you arrive.

As a wellness studio, we take good hygiene practices really seriously and to further enhance our already strict practices, we will continue to take extra measures to ensure that our studio remains a safe environment for our community.

Please understand that these measures are important to our greater community as we are taking active and practical response to help alleviate any unnecessary concerns from our members while doing our part to help our health organisations to reduce the risk of spreading Covid-19 virus.

We are reaching out to you to join us in exercising patience during these trying times as we try to approach this global issue with a temporary practical solution that has been shown to be very effective with most updated advise and requirements from our Federal and State Government.

Equally important, by continuing your support through these challenging times, you will help us keep this Peaceful Space to continue its operation throughout these challenging times.

We are committed to continuing our quality services to support your journey of wellness, which is more important now than ever. ***

NEWLY ADDED CANCELLATIONS AND NO SHOW POLICY:

  • Float and Massage Appointments must be cancelled 72 hours before date and time of appointment.
  • CANCELLATIONS less than 72 HOURS of appointment will be subjected to 100% of the cost of a single float or loss of float credit.

MASK WEARING:

  • Masks must be worn as soon as you walk into the studio and social distancing and health checks measures mentioned below will apply.
  • Only remove your mask once you enter the FLOAT ROOM and MASSAGE ROOM and after our studio support leaves the room.
  • Our Masseuse will be wearing a mask while providing you with treatment.  We will let you know if MASK wearing is required during treatment as this is still being clarified.
  • Mask must be worn once you leave the Float or Massage room to rest in our ZEN LOUNGE.  You will have time to enjoy your tea but will be limited to a reasonable time informed by our studio support. While enjoying your tea, mask can be removed but must be put on once you finished and getting ready leave our studio.
  • We are implementing TEMPERATURE CHECKS with every client as soon as you enter our studio.
  • Social distancing applies across all areas of our studio.
  • HAND SANITISERS ARE TO BE USED as you enter the studio, after using our toilet and as soon as you exit the float room or massage room.
  • Please wait outside until 5 Minutes before your appointment starts for existing members.
  • NEW CLIENT please arrive 15 Minutes earlier to fill in forms, sign waivers and read our intro float documents prior to starting your session.
We have categorised our information into 3 Sections:
  • GENERAL HYGIENE IN OUR CENTRE:
  • FLOAT HYGIENE WITH SAFE DISTANCE + MASSAGE HYGIENE + CHANGES TO SCHEDULES :
  • YOGA HYGIENE WITH NEW UPDATED SAFE DISTANCE 

Please scroll down further below for more details.

GENERAL PROCEDURES and HYGIENE PRACTICES IN OUR CENTRE:
  1. Do not visit the studio or attend a class if you have signs of fever, cough, cold, sore throat, or have traveled overseas and restricted areas in the last 14 days or have had contact with anyone with confirmed COVID-19.
  2. We will continue our regular and also increase our practices of disinfecting all surfaces more than multiple times per day, in particular before and after each yoga classes, float and massage session.
  3. There will implementation of a strict distance of 1.5m apart between members.
  4. We have Hand Sanitiser available throughout the studio to be used, especially as you enter and before leaving Liquid Room. This is a requirement for everyone in order to continue your experience at Liquid Room.
  5. We have placed infusers with a natural blend of essential oils that are highly disinfectant to ensure our air is purified during each class and throughout the studio.
  6. Our staff will consistently be practicing good hygiene throughout their support whilst in the studio and we require that all attendees respect their requests and responsibilities.
  7. Our staff will also be screened for any symptoms and will be refrain from teaching, supporting or providing services if they have any symptoms of cold, coughing or sneezing.
  8. All our staff will be COVID-19 infection control certified.
  9. We will keep an accurate record of every client.  Please make sure your details are up to date in our system.
  10. We advised that all our client download COVIDSafe app onto your mobile device to help with contact tracing.
  11. In the event that a client is affected, we will quickly and effectively contact those necessary – as per the contact tracing process.

FLOAT + MASSAGE

HYGIENE, SAFE DISTANCE and CHANGES TO SCHEDULES :

  1. FLOAT ROOMS: Our FLOAT ROOMS are filled with highly concentrated Epsom salt with the recommended dose of bromine to ensure no bacteria or viruses can survive in the solution. FLOAT ROOMS have been declared as the lowest risk environment due to the recommended showers and no touching of face while floating which conforms to good hygiene practice.
  2. TOWELS: All our TOWELS for FLOAT and MASSAGE are commercially supplied and cleaned under high-temperature wash cycles.
  3. We disinfect all Float and Massage areas before and after every use.
  4. All Staff, Therapists and Clients are required to use Hand Sanitiser before (upon entering the studio) and after treatment (upon leaving the studio or treatment room).
  5. POST TREATMENT: We are maintaining our POST FLOAT + MASSAGE TEA experience while practicing safety hygiene using disposable cups and ensuring safe distancing.  This is still an important element in your Experience.
  6. SAFE DISTANCE: Safe Distance is strictly practiced while in the studio – 1.5 m distance apart from another individual not from your household.
  7. TOILET: Float and Massage clients will be designated a specific toilet to be used at the studio.  Please follow signs and guidelines once in studio.
  8. APPOINTMENTS and AVAILABILITY: We have reduced our hours of operation and appointment availabilities to allow more time for our staff to implement all safety practices.  As we are limited in our appointments per day, requesting for a specific therapist will be subject to their availability.  All our Float and Massage appointments have been scheduled further apart to allow extra cleaning time.
  9. HEALTH AND SAFETY: We will also be turning away anyone who has symptoms of cold, cough or even sneezing. These are important measures that are only temporary. **Cancellation upon refusal will not result in any late cancellation penalty. Please respect our need to enforce this to ensure safety for all and peace of mind.**
  10. CLIENT DETAILS: All bookings require details to be updated such as Full Name, Email and Mobile number.
  11. PAYMENTS: All Float appointments must be prepaid prior to booking.
  12. All Massage appointments require a credit card deposit of $60 to secure the appointment.
  13. CANCELLATIONS OR NO SHOW: Any Float No Show or Cancellations less than 24hours will be subjected to 100% penalty which will result in loss of float session paid.  Any Massage No Show or Cancellations less than 24 hours will be subjected to 100% loss of deposit of $60.
  14. Please respect these changes and guidance from our Studio Support Staff as this is important to ensure that our studio maintains best practices to ensure safety and peaceful environment for everyone.

Failure to respect our policies could result in individuals being asked to leave the premises.

SPECIAL MENTION:

We would like to reassure you that your experience of FLOAT at the studio is really safe as the shower before float and after float is the best defense.  

As floater are advised to never touch their eyes, mouth or face due to discomfort from high concentration of Epsom salts – you can rest assured that your risks are significantly reduced.


ABOUT YOGA and MEDITATION – DETAILS CLICK HERE!

We need your support now more than ever and we need to do our best to take practical measures and continue to LIVE our BEST LIVES.

Thanks all for your cooperation and understanding. We hope that by putting in these measures, we can continue to operate in the safest way to provide you with the opportunity to seek respite from all the fear and anxiety over the pandemic of this virus.

In the meantime, if you have any suggestions or comments, please don’t hesitate to contact us.

Stay safe,

Stay calm,

Stay Supportive,

Stay kind,

and remember everything is TEMPORARY.

With peace and love,

Ivy Evenden

Co-Owner / Co-Director / Yoga Teacher

Ivy yoga teacher at liquid room